FREQUENTLY ASKED QUESTIONS

What is Albany FreeNet?

Where is the wireless network available?

What equipment do I need to connect to the wireless network?

What is a wireless modem?

Can I purchase a Wireless Modem from Tech Valley Communications?

How long can I use Albany FreeNet?

Will there be wireless coverage everywhere in the City of Albany?

Why is there a place to enter a User Name and Password on the Albany FreeNet landing page?

TECHNICAL

How do I connect to Albany FreeNet

How do I find my list of available networks?

Can I use Albany FreeNet if I’m inside?

I live in an apartment building. How many stories up will your signal reach and are there any devices that I could use to help "boost" my signal?

I have poor cell phone reception in my home, how will that affect my ability to receive wireless broadband?

I can see Albany FreeNet in my list of available networks on my laptop or wireless device and have a good signal but I’m unable to log in or it’s taking very long for pages to load.

How many WiFi devices can I connect to the wireless network?

How fast is the wireless service?

Is Albany FreeNet secure?

Why do I get automatically redirected to the Albany FreeNet sign-on page?

How does the wireless network work?

What is the range of each access radio?

PREMIUM